Privacy Policy
PRIVACY POLICY – BHARDWAJ HOSPITAL
Effective Date: 27 April 2026
BHARDWAJ HOSPITAL (“we”, “our”, “us”) operates the BHARDWAJ HOSPITAL mobile application and website and acts as the data controller of your personal data.
We have adopted this Privacy Policy to explain how we collect, process, and protect your personal data, and the reasons for collecting such data. By using our app or website, you agree to the terms of this Privacy Policy.
We are committed to ensuring the confidentiality and security of your personal data.
1. Personal Information We Collect
a) Automatically Collected Information
When you use BHARDWAJ HOSPITAL app or website, we automatically collect:
* IP address
* Device information
* Browser type
* Time zone
* Cookies and tracking data
* Pages visited and interaction data
This is referred to as Device Information.
b) Information You Provide
We may collect personal data that you provide, including:
* Name
* Email address
* Phone number
* Address
* Payment details (if applicable)
* Any information submitted via forms
2. Why Do We Process Your Data?
We process your data to:
* Provide and maintain our services
* Fulfill user requests (appointments, inquiries, etc.)
* Improve website/app functionality
* Prevent fraud and misuse
* Communicate with users
* Comply with legal obligations
We collect only the minimum data necessary.
3. User Communication Consent
By providing your contact details, you consent to receive communications via:
* SMS
* RCS
All communications will be sent in accordance with applicable laws and regulations.
4. Data Sharing
We do not sell your personal data.
We may share your data with:
* Service providers (hosting, analytics, messaging services)
* Internal staff for service delivery
* Legal authorities when required
All third parties are obligated to protect your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
* Personal data is retained while your account is active
* Upon request, your data will be deleted within 30 days
* Medical or transaction-related data may be retained longer if required by law
* Device and usage data may be stored for up to 12 months for analytics and security
After the retention period, your data will be securely deleted or anonymized.
6. Your Rights
You have the right to:
* Access your personal data
* Correct inaccurate data
* Request deletion
* Restrict processing
* Object to processing
* Request data portability
To exercise these rights, contact: support@bhardwajhospitals.in
7. European Resident Rights
If you are a European resident, you have additional rights including:
* Right to be informed
* Right of access
* Right to rectification
* Right to erasure
* Right to restrict processing
* Right to data portability
* Right to object
* Rights related to automated decision-making
Your data may be transferred outside Europe, including to Canada and the United States.
8. Information Security
We secure your data using:
* Administrative safeguards
* Technical protections
* Physical security measures
However, no method of transmission over the Internet is 100% secure.
9. Legal Disclosure
We may disclose your data if required:
* By law
* To comply with legal processes
* To protect rights and safety
* To prevent fraud
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
12. Contact Information
If you have any questions: